Changes at Johns Hopkins Medicine International

Dear Colleagues,

It is with our best wishes that we say goodbye to Chris Grant, vice president of patient services at Johns Hopkins Medicine International, who has decided to leave our organization to pursue other career opportunities, effective July 6.

I want to sincerely acknowledge how far Chris and his team have taken patient services over the last year to position our organization for the future. Most notably, they:

• Cared for more than 5,000 unique domestic and international patients.
• Contributed nearly $150 million to Johns Hopkins Medicine to support the mission.
• Focused Patient Services around one common vision and improved workflows to support it.
• Made a major leap technologically, rolling out Salesforce's customer relationship management cloud and inContact's telephony software to serve as the enablers that will catapult our position as the destination for international and out-of-state patients.

As we begin our search for the next vice president, I am pleased to announce that Kathy DeRuggiero, a 32-year Johns Hopkins nursing veteran and leader, will serve as interim vice president of patient services. Kathy's leadership skills, extensive institutional relationships and knowledge of Johns Hopkins operations will serve us incredibly well.

In addition, Johns Hopkins Medicine International's senior leaders, including Mohan Chellappa, executive vice president; Vinh Nguyen, chief financial officer; Christine Shipley, director of human resources; and Lindsay Rothstein, director of marketing and communications, will support Kathy as a patient services transition team to continue our momentum forward.  

We are all deeply committed to ensuring a seamless transition and the same high level of concierge and clinical service that patients around the world have come to expect and demand when they entrust us with their health care needs.

Sincerely,

Pamela D. Paulk
President
Johns Hopkins Medicine International
Senior Vice President, International
Johns Hopkins Medicine